Sleep Apnea Basics

What is sleep apnea?

Sleep apnea (also commonly spelt sleep apnoea in Australia) is a common sleep disorder where breathing repeatedly stops or becomes shallow during sleep. It affects thousands of Australians and is a leading cause of poor sleep quality, loud snoring, and daytime fatigue.

These pauses in breathing, known as apneas, occur when the muscles in the throat relax and partially or completely block the airway. When this happens, the brain briefly wakes you — sometimes with a snort, choke, or gasp — so normal breathing can resume. Even if you don’t fully wake up, this constant disruption prevents deep, restorative sleep.

Types of Sleep Apnea

  • Obstructive Sleep Apnea (OSA)

    The most common type, caused by the airway collapsing or narrowing during sleep. This is the condition most commonly treated with CPAP machines and CPAP masks.

  • Central Sleep Apnea (CSA)

    Occurs when the brain does not send the correct signals to control breathing during sleep.

  • Mixed Sleep Apnea:

    A combination of both obstructive and central sleep apnea.

If left untreated, sleep apnea may increase the risk of high blood pressure, heart disease, stroke, type 2 diabetes, and difficulty managing weight.

Early diagnosis and treatment — often using CPAP therapy — can dramatically improve sleep quality, energy levels, and overall health.

Sleep Apnea Basics

How is sleep apnea diagnosed in Australia?

Sleep apnea is diagnosed through a sleep study, also known as a sleep test, which monitors your breathing, oxygen levels, heart rate, and sleep patterns overnight.

In Australia, many people are diagnosed using a home sleep apnea test, which is a convenient and cost-effective way to assess for obstructive sleep apnea (OSA) from the comfort of your own bed. These tests typically involve wearing a small monitoring device while you sleep.

In some cases, a more detailed in-lab sleep study (polysomnography) may be recommended. This is conducted in a sleep clinic or hospital and provides a more comprehensive analysis, particularly for complex cases or suspected central sleep apnea.

Once the results are reviewed by a healthcare professional, you’ll receive a diagnosis and severity rating (mild, moderate, or severe sleep apnea). From there, appropriate treatment options can be recommended — most commonly CPAP therapy, which is considered the gold standard for treating obstructive sleep apnea.

Early diagnosis is important, as untreated sleep apnea can significantly impact your sleep quality, energy levels, and long-term health.

Do I need a referral for a sleep study?

In most cases, yes — a referral from a GP or specialist is required to complete a formal sleep study in Australia, particularly if you are claiming through Medicare or using a sleep clinic.

However, some providers offer home sleep apnea tests that may be available without a referral, depending on your situation. These can be a faster and more convenient option for people experiencing symptoms like loud snoring, daytime fatigue, or suspected obstructive sleep apnea (OSA).

If you’re unsure where to start, speaking with your GP is usually the best first step. They can assess your symptoms and refer you for the most appropriate type of sleep study.

If you already have a referral, we can assist with coordinating your sleep study, interpreting your results, and guiding you through the next steps — including CPAP therapy if treatment is recommended.

What can I do about treating sleep apnea?

Treating sleep apnea starts with an accurate diagnosis, usually through a sleep study arranged by your GP or a sleep specialist. This helps determine whether you have sleep apnea and how severe it is, so the right treatment can be recommended.

For most people with obstructive sleep apnea (OSA), the most effective treatment is CPAP therapy. This involves using a CPAP machine and mask to deliver a steady flow of air, keeping the airway open during sleep and preventing breathing interruptions.

If treatment is recommended, a CPAP trial is often the next step. During the trial, you’ll be guided through selecting a suitable CPAP machine and mask, ensuring the right fit, and assessing how comfortable and effective the therapy is for you.

Once you’ve found the setup that works best, you can move forward with purchasing your own equipment. Ongoing support, equipment guidance, and follow-up care can make the transition to long-term CPAP therapy smoother, more comfortable, and more effective.

In some mild cases, additional options such as lifestyle changes or oral appliances may also be recommended, depending on your individual needs.

What is a normal AHI?

The Apnea Hypopnea Index (AHI) measures how many times your breathing stops or becomes shallow per hour of sleep. It is one of the key results used to diagnose and assess the severity of sleep apnea.

A normal AHI is generally considered to be fewer than 5 events per hour. Higher AHI levels indicate increasing severity:

  • AHI under 5: Normal or well-treated sleep apnea
  • AHI 5 to 15: Mild sleep apnea
  • AHI 15 to 30: Moderate sleep apnea
  • AHI over 30: Severe sleep apnea

If you have been diagnosed with sleep apnea, treatment such as CPAP therapy is often recommended to help reduce your AHI to within the normal range. Lowering your AHI can significantly improve sleep quality, energy levels, and overall health.

Is it spelled sleep apnea or sleep apnoea?

Both spellings are correct and refer to the same sleep disorder. “Sleep apnea” is the American English spelling, while “sleep apnoea” is the British English spelling.

In Australia, both terms are widely used and understood, although “sleep apnea” is becoming more common in online searches and medical content. Because of this, you may see both spellings used across websites, clinics, and CPAP-related information.

Regardless of spelling, both terms describe the same condition where breathing repeatedly stops or becomes shallow during sleep. If left untreated, sleep apnea may require treatment such as CPAP therapy to help keep the airway open and improve sleep quality.

Getting Started

What is a CPAP machine?

A CPAP (Continuous Positive Airway Pressure) machine is a commonly used and highly effective treatment for obstructive sleep apnea (OSA). It works by delivering a gentle, steady stream of pressurised air through a mask worn during sleep.

This airflow keeps the airway open, helping to prevent the pauses in breathing that occur with sleep apnea. As a result, users typically experience fewer interruptions during the night, improved oxygen levels, and better overall sleep quality.

CPAP therapy is considered the gold standard treatment for moderate to severe sleep apnea and is widely recommended by sleep specialists in Australia and worldwide. With consistent use, many people notice improvements in energy levels, concentration, mood, and long-term health outcomes.

CPAP machines are available in different models and mask styles to suit individual comfort and sleeping preferences, making it easier to find a setup that works for long-term use.

Do I need a CPAP machine?

A CPAP machine is typically recommended for people diagnosed with mild, moderate & severe obstructive sleep apnea (OSA) following a sleep study. However, whether you need CPAP depends on your symptoms, diagnosis, and overall sleep study results.

Common signs that you may need CPAP therapy include:

  • Loud, persistent snoring
  • Waking up gasping or choking during sleep
  • Excessive daytime tiredness or fatigue
  • Morning headaches
  • Poor concentration or brain fog

A formal diagnosis is required through a sleep study, which measures your breathing, oxygen levels, and sleep patterns overnight. Once results are reviewed by a sleep specialist, they will determine whether CPAP therapy is the most suitable treatment for you.

If CPAP is recommended, it is considered the gold standard treatment for sleep apnea, helping to keep the airway open during sleep and significantly improve sleep quality and overall health.

How can I get started with sleep apnea treatment?

Getting started with sleep apnea treatment usually involves a simple step-by-step process that begins with your GP and leads through diagnosis to treatment options such as CPAP therapy.

The typical process includes:

  • Visit your GP for an initial assessment and referral
  • Complete a diagnostic sleep study (either at home or in a sleep clinic)
  • Review your results with a sleep specialist or healthcare provider
  • Begin a CPAP trial if obstructive sleep apnea (OSA) is confirmed
  • Select the most suitable CPAP machine and mask based on comfort and effectiveness
  • Continue with ongoing support, follow-ups, and adjustments to optimise your therapy

Once treatment begins, most people notice improvements in sleep quality, energy levels, and daytime alertness as their therapy is refined over time.

Can I hire a CPAP machine before buying?

Yes — hiring a CPAP machine before purchasing is a great way to trial therapy and find the right setup for your needs.

We offer monthly CPAP machine and mask hire, allowing you to test different equipment in your own home before committing to a full purchase. This is especially helpful for new users who are unsure which CPAP mask style or machine settings will feel most comfortable.

During your CPAP trial period, you’ll receive:

  • Access to a CPAP machine and mask hire package
  • Support and consultations to help adjust your therapy
  • Guidance on selecting the most suitable equipment for long-term use

If you choose to purchase a CPAP package after your trial, a portion of your rental fees may be deducted from the final purchase price (conditions apply).

Flexible payment options, including Afterpay, are also available on hire equipment, subject to eligibility and terms.

CPAP hire is one of the most effective ways to confidently start treatment, reduce uncertainty, and ensure you choose the right therapy setup before committing long-term.

Store Visits & Appointments

Do I need to make an appointment to visit a store?

No, appointments are not required — you’re welcome to visit any of our CPAP stores during opening hours.

However, booking an appointment in advance is recommended for services such as CPAP Hires and sleep consultations. This ensures you receive dedicated time with a specialist and a more personalised experience.

Whether you walk in or book ahead, our team can assist with CPAP machines, masks, and support to help you get started with sleep apnea treatment.

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Buying & Payments

How can I buy a CPAP machine?

You can buy a CPAP machine either online or in-store, depending on your preference and level of support required.

If you’ve already completed a sleep study and been diagnosed with sleep apnea, the next step is choosing the right CPAP machine and mask to suit your comfort, therapy needs, and lifestyle.

Buying in-store allows you to:

  • Receive personalised advice and product recommendations
  • Try different CPAP masks for comfort and fit
  • Get help setting up your machine correctly

Buying online offers convenience and access to a wide range of CPAP machines and accessories, making it easier to compare options and purchase from home.

For the best results, it’s important to choose a CPAP setup that fits well and is comfortable for long-term use. Our team can help guide you through the process, ensuring you select the right equipment and get started with confidence.

Are CPAP machines covered by Medicare or private health insurance?

In Australia, CPAP machines are generally not covered by Medicare, as they are classified as medical equipment rather than a standard medical service.

However, some private health insurance policies may offer rebates for CPAP machines and masks under extras cover. The amount you can claim will depend on your level of cover, annual limits, and the specific requirements of your health fund.

In most cases, you will need:

  • A confirmed diagnosis of sleep apnea from a sleep study
  • A prescription or recommendation from a healthcare professional
  • To purchase through an approved supplier

Because policies vary, it’s best to check directly with your health fund to understand what rebates are available and how to claim.

If you’re unsure, our team can help guide you through the process and provide the documentation needed to support your claim.

Will I receive a rebate from my health fund?

If your private health fund includes cover for CPAP machines and accessories, you may be eligible to receive a rebate. The amount you can claim will depend on your level of extras cover, annual limits, and your provider’s specific requirements.

As an accredited Australian supplier, we provide a detailed tax invoice at checkout, which is typically required when submitting a claim to your health fund.

In most cases, you may need:

  • A confirmed diagnosis of sleep apnea from a sleep study
  • A prescription or recommendation from a healthcare professional
  • A valid invoice from an Australian supplier

It’s important to check with your health fund before purchasing to understand your eligibility and rebate limits.

Please note that CPAP machines purchased from overseas suppliers are generally not eligible for Australian health fund rebates.

Do you offer payment plans or finance options?

Yes — we offer flexible payment options to help make CPAP therapy more affordable and accessible.

Depending on your purchase, you may be able to use popular payment providers such as Afterpay, Zip, and Humm, allowing you to spread the cost of your CPAP machine and accessories over time.

These options can make it easier to get started with treatment sooner, without the need for a large upfront payment.

Availability and terms may vary, so we recommend contacting our team to discuss the best payment option for your needs and eligibility.

Do you price match or price beat competitors?

We may offer price matching or price beat options on CPAP machines and accessories — please contact our team to discuss current availability.

Any price match or price beat is typically subject to:

  • Product availability
  • Matching the exact same model and specifications
  • Supplier approval
  • The competitor being an authorised Australian provider

This ensures you receive genuine products, valid warranties, and ongoing local support — which may not be guaranteed when purchasing from overseas or unauthorised sellers.

Our team is happy to review any comparable quote and help you find the best value option for your CPAP therapy needs.

Why are CPAP machines cheaper in America?

CPAP machines can sometimes appear cheaper in the United States due to differences in market size, pricing structures, and distribution channels. However, many of these products are intended for the US market and are not always suitable for use or support in Australia.

While overseas prices may look appealing, there are important factors to consider before purchasing:

  • No Australian warranty support: Machines bought from overseas or unaccredited suppliers are often not covered by local warranty providers
  • No health fund rebates: Most Australian private health funds will not provide rebates for CPAP machines purchased internationally
  • Limited local support: Australian providers may be unable to adjust settings, offer servicing, or assist with issues
  • Return and repair challenges: If something goes wrong, you may need to ship the device back overseas at your own cost

Purchasing from an authorised Australian supplier ensures you receive genuine equipment, valid warranty support, access to local expertise, and eligibility for health fund rebates.

While the upfront cost may be higher, it provides greater long-term value, reliability, and peace of mind when starting CPAP therapy

Using Your CPAP

How does CPAP therapy work?

CPAP therapy works by delivering a steady flow of pressurised air to keep your airway open while you sleep. This helps prevent the breathing interruptions that occur with sleep apnea, allowing you to breathe normally throughout the night.

A typical CPAP setup includes four key components:

  • CPAP machine: Generates a continuous stream of pressurised air
  • Humidifier: Adds moisture to the air to improve comfort and reduce dryness
  • Tubing: Connects the machine to the mask
  • Mask: Delivers the air directly to your nose or mouth while you sleep

Together, these components deliver gentle, humidified air that keeps the airway open and stable. This reduces apneas, hypopneas, and snoring, while improving oxygen levels and overall sleep quality.

With consistent use, CPAP therapy can lead to better sleep, increased energy, improved concentration, and long-term health benefits.

What does CPAP stand for?

CPAP stands for Continuous Positive Airway Pressure. It is a type of therapy used to treat sleep apnea by delivering a constant stream of pressurised air to keep the airway open during sleep.

The air pressure helps prevent the airway from collapsing, allowing you to breathe normally throughout the night and reducing interruptions such as apneas, hypopneas, and snoring.

Your CPAP pressure settings are usually determined during a sleep study or titration process to ensure the therapy is effective and comfortable for your individual needs.

What does APAP stand for?

APAP stands for Automatic Positive Airway Pressure. It is a type of sleep apnea therapy similar to CPAP, but with the ability to automatically adjust air pressure throughout the night.

Unlike a standard CPAP machine, which delivers a fixed level of pressure, an APAP machine continuously monitors your breathing and adjusts the pressure as needed. This can provide lower pressure when your breathing is stable and increase support when interruptions are detected.

APAP therapy can be more comfortable for some users, as it adapts to changes in sleep position, airflow, and breathing patterns while still effectively keeping the airway open.

What is the difference between a fixed and automatic pressure machine?

A fixed pressure machine (CPAP) delivers a single, consistent air pressure throughout the night. This pressure is set based on your sleep study results and remains constant while you sleep. Some devices include a gentle ramp feature that starts at a lower pressure to help you fall asleep more comfortably before reaching your prescribed level.

Fixed CPAP machines are often more affordable and reliable for users whose therapy needs remain stable over time.

An automatic pressure machine (APAP) works within a set pressure range and automatically adjusts airflow throughout the night based on your breathing patterns. This allows the machine to increase or decrease pressure as needed to maintain an open airway.

APAP therapy can be beneficial when pressure needs vary due to factors such as sleep position, alcohol consumption, illness, congestion, medication changes, or stress.

Both CPAP and APAP machines are effective treatments for obstructive sleep apnea, and the best option depends on your sleep study results, comfort preferences, and clinical recommendation

How do I use a CPAP machine?

A CPAP machine is used while you sleep by wearing a mask that is connected to the device via tubing. The machine delivers a continuous stream of pressurised air through the mask to help keep your airway open throughout the night.

Before going to bed, the CPAP machine is usually placed next to your bed, filled with water if it includes a humidifier, and switched on once the mask is fitted comfortably. Once running, it provides steady airflow that supports normal breathing and helps prevent interruptions caused by sleep apnea.

How long does it take to get used to CPAP therapy?

Adjusting to CPAP therapy can take time, especially during the first few weeks of use. Most people gradually adapt within a few weeks as they become more comfortable with the mask, airflow, and nightly routine.

Consistency is key — using your CPAP machine every night helps your body adjust faster and improves overall results. Finding the right mask fit and pressure settings can also make a significant difference in comfort.

With regular use and the right setup, many people quickly notice improvements in sleep quality, energy levels, and daytime alertness as their body adapts to therapy.

Will I need to use CPAP every night?

Yes — CPAP therapy is most effective when used every night for the full duration of sleep. Consistent use is important because sleep apnea symptoms can return when therapy is skipped or not used regularly.

Using your CPAP machine nightly helps maintain open airways, improve oxygen levels, and support better sleep quality and daytime energy. Most people achieve the best long-term results when CPAP becomes part of their regular sleep routine.

Will my CPAP pressure need adjusting over time?

Possibly. CPAP pressure settings can change over time depending on factors such as weight changes, overall health, alcohol intake, medication use, or changes in sleep position and breathing patterns.

Regular follow-ups and equipment reviews can help ensure your therapy remains effective and comfortable. In some cases, adjustments may be made by a sleep specialist or through updated device settings to optimise your treatment.

Will CPAP stop snoring?

In many cases, yes. CPAP therapy helps keep the airway open during sleep, which usually reduces or eliminates the airway collapse that causes snoring in people with obstructive sleep apnea.

If snoring continues while using CPAP, it may indicate issues such as mask fit, air leaks, mouth breathing, or pressure settings that may need adjustment. A review of your setup can often resolve these issues and improve therapy effectiveness.

CPAP Masks & Equipment

What are the different types of CPAP masks for?

There are three main types of CPAP masks, each designed to suit different sleeping styles, breathing habits, and comfort preferences:

  • Pillow masks (nasal pillows): The smallest and lightest option, sitting just inside the nostrils. Ideal for side and back sleepers or those who prefer a minimal, less intrusive mask.
  • Nasal masks: Fit over the nose and provide a more secure seal than pillow masks. A good option for people who want a balance between comfort and stability.
  • Full face masks: Cover both the nose and mouth. Best suited for mouth breathers, people with nasal congestion, or those who struggle to breathe comfortably through the nose during sleep.

Choosing the right mask is essential for comfort and long-term CPAP therapy success, and may depend on your sleeping position, breathing style, and personal preference.

How long will my CPAP mask last?

A CPAP mask typically lasts around 8 to 12 months, as components such as silicone cushions and headgear naturally wear out over time with regular use.

With proper cleaning and maintenance, you may be able to extend the lifespan slightly. However, parts like cushions and seals often need replacing sooner to maintain comfort and effectiveness.

Some mask types, such as memory foam cushions in the ResMed AirTouch range, usually require more frequent replacement — often every 4 to 6 weeks — to ensure optimal performance and hygiene.

Can I use my CPAP mask with different machines?

Yes — most CPAP masks are designed to be compatible with a wide range of CPAP machines, making it easy to switch devices without needing a new mask.

However, some travel CPAP machines and specialised models, such as the ResMed AirMini, may require specific masks or adapters to function correctly.

If you’re unsure about compatibility, it’s best to check the manufacturer’s guidelines or speak with a provider to ensure your mask and machine work together properly.

Cleaning & Maintenance

How do I clean my CPAP machine and mask?

Regular cleaning of your CPAP machine, mask, tubing, and humidifier chamber is important to maintain hygiene, prevent irritation, and ensure effective therapy.

Most components can be cleaned using warm water and a mild detergent. Gently wash each part, rinse thoroughly, and allow everything to air dry completely before reassembling.

It’s recommended to clean your CPAP mask regularly (often daily or several times per week) and other components such as tubing and the humidifier chamber on a weekly basis.

Always follow the manufacturer’s cleaning instructions for your specific CPAP machine and mask to avoid damage and ensure proper care.

How often should I replace CPAP parts?

CPAP parts naturally wear out over time and should be replaced regularly to maintain comfort, hygiene, and effective therapy.

A general replacement guide is:

  • Mask cushions: every 8 to 12 months
  • Headgear: every 8 to 12 months
  • Tubing: every 12 months
  • Humidifier water chamber: every 12 months

Some components may need replacing sooner if they become damaged, stretched, discoloured, or no longer provide a proper seal.

Regular replacement helps ensure your CPAP therapy remains comfortable and effective over the long term.

How do I clean the CPAP filter?

Most CPAP machine filters are not washable and should be checked regularly for dust and debris.

If your filter is disposable, it should be replaced when it becomes dirty or discoloured. Some machines may use reusable filters, which can be gently rinsed with water and fully dried before reuse — always check your specific model’s guidelines.

Following the correct filter maintenance routine helps maintain airflow quality and protects your CPAP machine from dust buildup.

Cleaning & Maintenance

Can I travel with a CPAP machine?

Yes, CPAP machines are designed to be portable and are commonly used while travelling. Most modern CPAP devices support both domestic and international use, making it easy to maintain therapy wherever you go.

For added convenience, dedicated travel CPAP machines are available. These are smaller and lighter, making them ideal for carry-on luggage and frequent travel.

Are CPAP machines allowed on airplanes?

Yes, CPAP machines are generally classified as medical devices and are permitted on most commercial flights.

Airline policies can vary, so it is always recommended to check with your airline before travelling, particularly if you plan to use your CPAP machine during the flight.

Can I use my CPAP machine on a flight?

Possibly. Using a CPAP machine in-flight depends on the airline, aircraft, and availability of approved power sources.

Some airlines allow in-seat power, while others require you to bring a compatible CPAP battery. Always confirm requirements with your airline before departure to avoid issues.

Do I need a prescription when travelling with a CPAP machine?

A prescription is not always required for travel, but it is strongly recommended to carry a copy or a doctor’s letter.

This can be helpful when passing through airport security, explaining your device to airline staff, or replacing CPAP equipment while travelling internationally.

Where can I get an air travel compliance letter?

Air travel compliance letters for CPAP machines can usually be obtained from the manufacturer or your CPAP provider.

If you need assistance, our team can help you organise the appropriate documentation before your trip.

Can my CPAP machine go through airport security scanners?

Yes, CPAP machines can safely pass through airport X-ray scanners without damage.

You may be asked to remove the device from its carry case for separate screening. Many travellers choose to place their CPAP machine in a clear plastic bag to help keep it clean during inspection.

Does a CPAP machine count as carry-on luggage?

In many cases, CPAP machines are classified as medical devices and do not count toward your standard carry-on allowance.

However, airline policies can differ, so it is always best to confirm this directly with your airline before travelling.

What is the difference between a travel CPAP and a standard CPAP machine?

Travel CPAP machines are designed to be compact, lightweight, and easy to transport, making them ideal for holidays, business trips, and long-haul flights.

However, due to their smaller size, they may have fewer features than standard CPAP machines, such as limited humidification options and slightly higher noise levels.

A standard CPAP machine is typically better suited for everyday home use, while a travel CPAP is a convenient secondary option for use on the go.

CPAP Therapy Results & Effectiveness

How many hours per night should I use CPAP?

For best results, CPAP therapy should be used for the entire time you are asleep, including naps where possible.

While partial use can still provide some benefit, consistent all-night use delivers the greatest improvement in sleep quality, symptom relief, and long-term health outcomes. Regular use is key to getting the full benefits of CPAP therapy.

How do I know if my CPAP therapy is working?

Effective CPAP therapy is usually associated with noticeable improvements such as better sleep quality, reduced daytime fatigue, improved concentration, and less snoring.

You may also see measurable improvements in your therapy data, including a lower Apnea Hypopnea Index (AHI) and more stable breathing patterns, which can be tracked through your CPAP machine or follow-up reports.

Will CPAP therapy help with blood pressure or weight loss?

CPAP therapy may help improve overall health and wellbeing, particularly by improving sleep quality and reducing the effects of untreated sleep apnea.

For some individuals, this can contribute to better blood pressure control. However, CPAP is not a weight loss treatment. That said, improved sleep may support healthier energy levels, better decision-making, and more consistent lifestyle habits over time.

CPAP Troubleshooting & Common Problems

Why is my CPAP mask leaking?

CPAP mask leaks are one of the most common issues and are usually caused by poor fit, incorrect sizing, worn cushions, or movement during sleep.

Other causes can include over-tightening or loose headgear, which can both affect the seal. Refitting the mask, adjusting the straps correctly, or replacing worn components such as cushions and headgear can often resolve leaks and improve comfort.

Why do I have a dry mouth or blocked nose with CPAP?

Dry mouth or nasal congestion can occur due to continuous airflow from CPAP therapy, particularly if you are breathing through your mouth during sleep.

Using heated humidification, heated tubing, or adjusting humidity levels can help reduce dryness. Choosing the right mask style and addressing mouth breathing may also improve comfort and reduce symptoms.

Why is there water in my CPAP tubing?

Water in CPAP tubing is known as condensation or “rainout”. It occurs when warm, humidified air cools inside the hose and turns into water droplets.

This can usually be resolved by adjusting humidity settings, increasing tubing temperature, using heated tubing, or insulating the hose to maintain a consistent temperature.

Why is my AHI still high on CPAP?

A high Apnea Hypopnea Index (AHI) while using CPAP may indicate that your therapy settings or mask setup need adjustment.

Common causes include mask leaks, incorrect pressure settings, poor mask fit, mouth leak, or other underlying sleep-related breathing factors. A therapy review with your provider can help identify the cause and optimise your treatment.

What should I do if I remove my CPAP mask during sleep?

Removing your CPAP mask during sleep is a common experience, especially when starting therapy.

Improving mask comfort, checking fit, and gradually building tolerance by wearing the mask while awake can help your body adjust. Consistency is important, and most users adapt over time with the right setup and support.

CPAP Orders, Shipping & Returns (Australia)

How long does CPAP delivery take in Australia?

Orders are typically dispatched promptly via Australia Post.

Standard shipping usually takes 3 to 7 business days, while Express shipping generally arrives within 1 to 3 business days, depending on your location.

Please note that delivery timeframes may vary and occasional courier delays can occur.

What is your CPAP return policy?

Returns are subject to specific conditions, and not all CPAP products are eligible for return.

Unopened items may be considered for return within 7 days of purchase, subject to approval and applicable conditions. Opened masks, accessories, and consumable items are generally not eligible for return unless covered by a manufacturer satisfaction guarantee.

Shipping costs, payment processing fees, and add-ons are non-refundable. Faulty items are handled in accordance with the manufacturer’s warranty.

What do I need to know before returning a CPAP product?

Change-of-mind returns are not guaranteed.

Unopened items may be eligible for return within 7 days of purchase, and a restocking fee may apply where approved. Opened masks, accessories, and consumables are typically not returnable unless covered by a manufacturer guarantee.

Some CPAP machines and masks may qualify for a 30-day refund or exchange program, so it is recommended to check with our support team before purchasing.

Which CPAP products qualify for 30-day returns?

Eligibility for 30-day refund or exchange programs varies depending on the product and manufacturer.

Some CPAP machines and masks may be included, but it is best to confirm with our support team before purchasing to ensure your product qualifies.

Can I change or cancel my CPAP order?

If you need to make changes to your order, please contact our team as soon as possible.

We will do our best to assist, provided the order has not already been dispatched.

What should I do if my CPAP machine is faulty?

If your CPAP machine appears to be faulty, please contact our team for assistance.

We can help guide you through troubleshooting steps and assist with warranty claims, repairs, or replacement options in line with manufacturer guidelines.

Do CPAP machines come with a warranty?

Yes, CPAP machines are supplied with a manufacturer’s warranty.

Warranty periods and coverage vary depending on the product and brand. Our team can assist with any warranty enquiries or support requests.

CPAP Support & After-Sales Service

How much does CPAP after-sales support cost?

Nothing. We provide a wide range of complimentary after-sales support services to help you get the most out of your CPAP therapy.

This includes ongoing phone support, personalised in-store mask fittings, CPAP machine checks, follow-up consultations, and detailed sleep reports that can be shared with your GP or sleep specialist.

What CPAP support do you offer after purchase?

We offer comprehensive lifetime CPAP support to ensure your therapy remains effective and comfortable over time.

Our after-sales services include phone support, in-store assistance, mask fitting guidance, machine checks, follow-up consultations, and help understanding your CPAP therapy data, including AHI and usage reports.