Please note that domestic disruptions and an increased demand in parcel post can impact Australia Post delivery times.

CPAP Direct is still operating at full capacity and shipping our orders on time. We appreciate your understanding and if you have any questions regarding your order, please contact us at support@cpap.com.au

For more shipping updates and information, please visit Australia Post's website by clicking here.

ONLINE ORDER DISRUPTIONS - Australia Post
The severe weather conditions from ex-Cyclone Alfred has severely disrupted Australia Post's parcel network resulting in delivery delays in and out of Queensland, Northern NSW and down to Coffs Harbour. They have declared restrictions in their ability to deliver until their usual facilities become available.

Where possible, we have arranged to post orders from locations that haven't been affected by the weather. While our team is working hard to pack your orders, please expect delays in parcel delivery times. For more information on delivery disruptions, please visit the Australia Post website.

We endeavour to process and dispatch orders on the same business day if ordered by 1pm AEST.
Please expect slight delays during busy sales periods due to high order volumes and stock availability. Our team are operating at full capacity to get your orders out on time.

We request a signature on delivery for all orders unless requested otherwise. Please leave a note at checkout if you wish for the parcel to be delivered without a signature.
We do not take any responsibility for parcels that fail to be delivered if a signature was not requested on delivery.

All devices will have exclusive access to our remote monitoring service (if applicable) provided by a trained CPAP clinician.