Please be aware
CPAP Direct takes customer satisfaction very seriously and we will do our best to accommodate all of our customers.
Please be advised that we follow strict procedures to ensure the highest quality of our medical equipment.
Goods we supply are medical products that are intended for personal use by the end user only.
- I accept that all products I have ordered are correct and selected without error.
- I understand that with the exception of ResMed AirFit Series or Fisher & Paykel masks (within the 30 day return policy), I cannot return or exchange any other items that have been opened or removed from the original sealed packaging
- I understand that any items ordered in error that I wish to return (unopened and in the original packaging) are subject to CPAP Direct's discretion as per Australian consumer rights and a 25% restocking fee may also apply.
- I understand that photo evidence of sealed items may be requested prior to returning any items.
By proceeding to the checkout, I accept all of the above conditions.
*Please note we request a signature upon delivery for ALL orders. If you do not wish to sign for the parcel, please let us know in the Notes section and we will authorise for the parcel to be left on premises.
While we are working hard to process your orders, please note that Australia Post are experiencing delays due to flight restrictions, social distancing requirements and a substantial increase in parcel volumes as more people shop online.
We recommend Express Post as it is the fastest delivery method at this time, although parcels cannot be guaranteed next business day delivery.
We appreciate your understanding, please don't hesitate to contact us at firstname.lastname@example.org if you have any questions or concerns.