Please be aware
CPAP Direct takes customer satisfaction very seriously and we will do our best to accommodate all of our customers.
Please be advised that we follow strict procedures to ensure the highest quality of our medical equipment.
Goods we supply are medical products that are intended for personal use by the end user only.
- I accept that all products I have ordered are correct and selected without error.
- I understand that with the exception of ResMed AirFit Series or Fisher & Paykel masks (within the 30 day return policy), I cannot return or exchange any other items that have been opened or removed from the original sealed packaging
- I understand that any items ordered in error that I wish to return (unopened and in the original packaging) are subject to CPAP Direct's discretion as per Australian consumer rights and a 25% restocking fee may also apply.
- I understand that photo evidence of sealed items may be requested prior to returning any items.
By proceeding to the checkout I accept all of the above conditions.
While we are working hard to process your orders, please note that Australia Post are experiencing significant delays due to flight restrictions, social distancing requirements and a substantial increase in parcel volumes as more people shop online. Express Post is still available but parcels may not be delivered next business day every time.
We appreciate your understanding.