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Checkout Terms and Conditions

ONLINE ORDER DISRUPTIONS - Australia Post
The severe weather conditions from ex-Cyclone Alfred has severely disrupted Australia Post's parcel network resulting in delivery delays in and out of Queensland, Northern NSW and down to Coffs Harbour. They have declared restrictions in their ability to deliver until their usual facilities become available.

Where possible, we have arranged to post orders from locations that haven't been affected by the weather. While our team is working hard to pack your orders, please expect delays in parcel delivery times. For more information on delivery disruptions, please visit the Australia Post website.

Please be aware

CPAP Direct takes customer satisfaction very seriously and we will do our best to accommodate all of our customers.

Please be advised that we follow strict procedures to ensure the highest quality of our medical equipment.

Goods we supply are medical products that are intended for personal use by the end user only.

- I accept that all products I have ordered are correct and selected without error.

- I understand that with the exception of ResMed AirFit Series or Fisher & Paykel masks (within the 30 day return policy), I cannot return or exchange any other items that have been opened or removed from the original sealed packaging

- I understand that any items ordered in error that I wish to return are subject to CPAP Direct's discretion as per Australian consumer rights and a 25% restocking fee may also apply.

- I understand that photo evidence of sealed items may be requested prior to returning any items.

By proceeding to the checkout, I accept all Terms and Conditions.

Click here to view full Terms & Conditions.

 

Shipping Update

*Please note we request a signature upon delivery for ALL orders. If you do not wish to sign for the parcel, please let us know in the Notes section and we will authorise for the parcel to be left on premises.

While we are working hard to process your orders, please note that Australia Post can experience delays due to network disruptions and a substantial increase in parcel volumes as more people shop online.

We recommend Express Post as it is the fastest delivery method at this time, although parcels cannot be guaranteed next business day delivery.

We appreciate your understanding, please don't hesitate to contact us at support@cpap.com.au if you have any questions or concerns.

For more information, click here to visit the Australia Post website.

Easily track and manage your deliveries via the AusPost mobile app!