Please be aware CPAP Direct takes customer satisfaction very seriously and we will do our best to accommodate all of our customers. We follow strict procedures to ensure the highest quality of our medical equipment.
The goods we supply are medical products that are intended for personal use by the end user only.
By proceeding to the checkout, you accept all of the following conditions:
- I accept that all products I have ordered are correct and selected without error.
- I understand that with the exception of ResMed AirFit Series or Fisher & Paykel masks (within the 30 day return policy), I cannot return or exchange any other items that have been opened or removed from the original sealed packaging.
-I understand Philips Respironics DO NOT offer returns on their CPAP Masks or accessories.
- I understand that any items ordered in error that I wish to return are subject to CPAP Direct's discretion as per Australian consumer rights and a 25% restocking fee may also apply.
- I understand that photo evidence of sealed items may be requested prior to returning any items.