Philips DreamWear Headgear

Shipping

Please note that domestic disruptions and an increased demand in parcel post are impacting delivery more than usual. Delays may be experienced.

CPAP Direct is still operating at full capacity and shipping our orders on time.

We appreciate your understanding and if you have any questions regarding your order, please contact us at support@cpap.com.au

Orders will be processed and dispatched on the same business day if ordered by 1pm AEST.

We request a signature on delivery for all orders unless requested otherwise. Please leave a note at checkout if you wish for the parcel to be delivered without a signature.

We do not take any responsibility for parcels that fail to be delivered if a signature was not requested on delivery.

To learn more about Australia Post Delivery Updates, please visit there website > https://auspost.com.au/service-updates/domestic-service-updates

Please be aware CPAP Direct takes customer satisfaction very seriously and we will do our best to accommodate all of our customers.

Please be advised that we follow strict procedures to ensure the highest quality of our medical equipment.

Goods we supply are medical products that are intended for personal use by the end user only.

- I accept that all products I have ordered are correct and selected without error.

- I understand that with the exception of ResMed AirFit Series or Fisher & Paykel masks (within the 30 day return policy), I cannot return or exchange any other items that have been opened or removed from the original sealed packaging.

-I understand Philips Respironics DO NOT offer returns on their CPAP Masks or accessories.

- I understand that any items ordered in error that I wish to return are subject to CPAP Direct's discretion as per Australian consumer rights and a 25% restocking fee may also apply.

- I understand that photo evidence of sealed items may be requested prior to returning any items.

By proceeding to the checkout, I accept all of the above conditions.