I wanted to share my excellent experience with your staff having recently rented and then bought a cpap machine from you.
On the completion of my cpap test at kogarah hospital I immediately felt the difference it made and didn’t want to delay any longer. After leaving several messages for various suppliers and having spoken to a couple of them I eventually ended up speaking with Marian from your Qld branch. She was excellent, talking me through the various machine options and my options in terms of renting vs buying etc.
I then called and booked an appointment with Kerry who was also excellent. I ended up renting a unit and trying a number of masks. Unfortunately starting cpap treatment did cause progressively more severe sinus headaches for me however in the subsequent days I was able to speak with Kate and return to mascot to tweak the machine and try other masks.
This all culminated in me finding a machine and mask combination that works really well for me. I couldn’t be happier with how the treatment has started and am not suffering the headaches anymore.
The most impressive thing for me though was that throughout my dealings with cpap direct I felt like your staff genuinely cared about me finding the right treatment. This sort of service on repeated occasions is not something that you get everyday and also not at such a competitive price point. I am extremely happy with cpap direct and would happily recommend you to anyone looking for assistance through the process. I will be making my feelings know to Resmed.
Good afternoon Reza,
I just want to thank you so much for your assistance in the purchase of my CPAP machine.
The time you took listening to my needs and explaining everything to me made what started out as a very confusing purchase so much more straight forward and simple. Additionally, knowing that you are there to support me in the future is also a great reassurance.
So, excellent service, excellent price and excellent back up says it all.
I will definitely recommend you to family, friends and colleagues.